Courses in
the cruise and marine hospitality industry
Our courses combine theoretical knowledge with practical training to meet global industry standards
Our Courses
Diploma in Cruise Management
The Diploma in Cruise Management is a comprehensive 12-month program designed to prepare students for exciting and rewarding careers in the cruise and marine hospitality industry. This course focuses on equipping individuals with the essential knowledge and practical skills needed to thrive in the dynamic world of cruise operations, logistics, and passenger services.
Program Overview
As the cruise industry continues to expand globally, there is a growing demand for skilled professionals who can ensure smooth operations, exceptional passenger experiences, and seamless logistics. This course serves as a stepping stone for those looking to build expertise in managing cruise operations while understanding the complexities of the marine hospitality sector.
What You Will Learn
Cruise Operations Essentials
Gain a deep understanding of cruise operations, including the structure of onboard and shoreside services.
Learn how departments such as housekeeping, food & beverage, guest relations, and entertainment interact to deliver a flawless experience for passengers.
Passenger Services and Guest Management
Learn how to deliver exceptional customer service tailored to the diverse needs of international travelers.
Explore guest satisfaction strategies, communication skills, and problem-solving techniques to handle passenger concerns effectively.
Itinerary Planning and Logistics
Understand the principles of designing cruise itineraries, including port selection, timing, and route optimization.
Gain insights into behind-the-scenes logistics, such as crew scheduling, port coordination, and supply chain management, ensuring operations run efficiently.
Safety and Emergency Preparedness
Safety is a top priority on any cruise vessel. Learn international safety standards, emergency protocols, and regulations such as SOLAS (Safety of Life at Sea).
Gain hands-on experience in safety drills, crowd management, and crisis response for real-life scenarios.
Onboard Operations Management
Explore the day-to-day operations of managing a cruise ship, including staff management, resource allocation, and overseeing service quality.
Understand the collaboration required between ship officers, department heads, and support teams to maintain operational excellence.
Program Highlights
Practical Training: Hands-on experience through industry simulations, workshops, and case studies.
Industry-Ready Curriculum: Aligned with global standards to meet the evolving demands of the cruise industry.
Expert Faculty: Learn from professionals with years of experience in cruise management and marine operations.
Real-World Insights: Focus on real-world challenges and solutions, ensuring graduates are job-ready.
Career Opportunities
Upon completing this program, graduates will be prepared to pursue a variety of roles, including:
- Cruise Operations Coordinator
- Passenger Services Manager
- Itinerary Planner
- Guest Services Specialist
- Onboard Operations Supervisor
- Logistics and Port Operations Officer
With the cruise industry offering unmatched opportunities for travel, growth, and adventure, this diploma opens doors to a fulfilling global career.
Duration
12 Months – Full-time program with classroom sessions, workshops, and practical training.
Set sail toward a bright future in the cruise industry with the Diploma in Cruise Management at Aqua Wave Cruise Management and Hospitality!
Marine Hospitality and Guest Services
The Marine Hospitality and Guest Services program is a 6–12 month comprehensive course designed to provide specialized training in luxury hospitality services tailored specifically for the marine and cruise industry. This program equips students with the skills, knowledge, and professionalism required to deliver world-class guest experiences aboard luxury cruise ships.
Program Overview
Cruise ships are floating luxury hotels that demand exceptional service and attention to detail. This program focuses on preparing individuals to excel in key hospitality roles, including food & beverage service, housekeeping, and front-office operations, ensuring they meet the high standards of international cruise lines.
What You Will Learn
Luxury Food & Beverage Service
Master the art of fine dining, banquet services, and onboard specialty restaurant operations.
Learn professional bartending, mixology, and beverage management, with a focus on premium customer service.
Gain expertise in global cuisines, serving etiquette, and handling diverse guest preferences.
Housekeeping and Accommodation Services
Understand the importance of cleanliness, comfort, and attention to detail in marine hospitality.
Learn techniques for maintaining luxury cabins, suites, and public areas to meet international five-star standards.
Focus on time management, quality control, and guest satisfaction in room preparation and presentation.
Front Office and Guest Relations
Develop strong communication and customer service skills to interact with international guests.
Learn check-in/check-out procedures, reservation management, and complaint resolution to ensure a seamless guest experience.
Explore systems and technologies used in cruise front-office operations for efficiency and excellence.
Cultural Sensitivity and Global Standards
Gain insights into serving guests from diverse cultural backgrounds with respect and professionalism.
Learn international hospitality protocols and industry expectations in the marine environment.
Program Highlights
Industry-Focused Training: Tailored curriculum that aligns with the specific needs of the luxury cruise industry.
Hands-On Experience: Practical workshops, role-playing scenarios, and simulations of real onboard environments.
Expert Faculty: Learn from hospitality professionals and marine service experts with years of international experience.
Luxury Standards: Training based on five-star and premium service benchmarks for cruise and marine guests.
Career Opportunities
This program opens doors to a variety of exciting and rewarding roles on luxury cruise ships, including:
Food & Beverage Service Specialist
- Housekeeping Supervisor
- Front Desk Officer
- Guest Relations Coordinator
- Cabin Attendant
- Dining Room Host/Hostess
Graduates will be well-prepared to work on luxury cruise ships, where they can travel the world, experience diverse cultures, and build a successful career in marine hospitality.
Duration
6–12 Months – Flexible duration with a mix of classroom learning, practical training, and real-world exposure through industry simulations.
Embark on a rewarding journey with Aqua Wave’s Marine Hospitality and Guest Services program and become a hospitality professional ready to deliver luxury experiences on the high seas!